Shipping Policy

At Bräu Supply, we want shipping to be simple and clear. Here's exactly how it works.

FREE SHIPPING TO THE LOWER 48

Orders over $600 USD ship free anywhere in the contiguous United States (the lower 48).

US orders ship tariff-free. Duties and brokerage are prepaid, so you won't get a surprise customs bill from the carrier. Your state may charge sales or use tax on delivery or ask you to report it yourself. This depends on where you live.

Free shipping covers standard curbside delivery. It does not include:

• Residential or rural freight delivery (carriers usually charge $100–$150)
• Lift-gate service (usually $50–$100)

If your order needs either of these, we'll let you know the cost before it ships. Tip: if you can receive freight at a business with a loading dock or forklift, or at a friend's business, you'll usually avoid these charges. Just tell us when you order.

CANADA

Shipping to Canada is calculated at checkout from our real carrier rates. We don't add any markup or handling fees.

ALASKA, HAWAII AND INTERNATIONAL

Orders to Alaska, Hawaii or outside North America are quoted before you buy. Contact us at info@brausupply.com for a quote. Outside North America, we usually deliver to a Container Freight Station (CFS) at the nearest major port. Transit to the port usually takes 4–6 weeks after shipping. We're happy to help with freight-forwarding arrangements.

WHEN YOUR ORDER SHIPS

Build and ship times are shown on each product page. Typical times:

• Parts and small items: usually within 48 hours
• Unibräu systems: 5–10 days
• BräuPro Homebrewing: 5-10 days
• BräuPro 1 BBL: made to order in 5-10 days

HOW IT SHIPS

Small packages (up to 50 kg / 110 lb) ship by UPS or Purolator with full tracking and delivery confirmation. We don't use postal services. Typical delivery takes 2–5 business days in Western Canada and the Pacific Northwest, and 5–10 business days to the Eastern US or remote areas.

Larger orders, including most brewing systems, kettles and fermenters, ship by freight (LTL) with carriers who specialize in high-value equipment. Delivery usually takes 4–12 days across Canada and the US.

FREIGHT DELIVERY: PLEASE READ

When your freight ships, we'll email you a photo of your packed order. When it arrives, check it against the photo before you sign. If you see any damage or anything missing, write it on the Bill of Lading before signing. This is critical: carriers treat a clean signature as proof that everything arrived safely, and it affects our ability to file an insurance claim.

Freight tracking can take a few days to activate. If you don't have tracking within 4 days of receiving your shipment photo, please contact us.

NOT READY TO RECEIVE YOUR ORDER?

Construction and setup delays happen. We'll hold your order for up to two weeks past the planned ship date at no charge. After that, storage fees of 0.5% of the order value per day may apply.

LOST OR DELAYED SHIPMENTS

Every shipment is tracked and insured. If your order shows no tracking updates for more than 10 business days, contact us right away and we'll investigate with the carrier and file a claim if needed.

If you haven't received your tracking number within a few days of ordering, check your spam folder. If it's not there, email us and we'll resend it.

WARRANTY SHIPPING OUTSIDE CANADA AND THE LOWER 48

Our warranty covers customers worldwide. For customers outside Canada and the contiguous US, shipping costs for warranty parts or replacements are the customer's responsibility.

QUESTIONS?

Email us at info@brausupply.com. You'll hear back from a brewer, not a call center.