Refund policy

Refund, Return & Cancellation Policy

At Bräu Supply, we take pride in providing premium brewing equipment designed for performance, reliability, and efficiency. Every vessel and accessory we produce is built to professional standards to help you brew exceptional beer. We stand behind our products and want you to be fully satisfied with your purchase. The following outlines our policy regarding warranties, returns, and cancellations.

Warranty

Warranty and support apply to the original purchaser only.

  • Equipment: 2 years on the stainless: vessels, Unitanks, grain baskets, brew tables, every weld and tri-clamp port, and stainless parts and fittings.
  • Electronics: 1 year on controllers, pumps, heating elements, solenoid valves and temperature probes, whether they come with a system or are bought on their own. Not covered on elements: dry-firing (running the element without liquid covering it), and heat or melt damage at the twist-lock plug from a loose or improper connection. A proper, fully seated connection has to be maintained.
  • Consumables: gaskets, clamps and O-rings aren't covered; replacements are kept in stock.
  • Orders placed before October 8, 2026 keep the warranty terms they were sold with.
  • MCED glycol chillers: 1-year warranty from the manufacturer, MCED, with service and parts direct from MCED.
  • Lifetime parts support on everything we build.

If a product is found defective under normal use, we will repair or replace it at our discretion. Warranty coverage is limited to equipment repair or replacement; labour, ingredients, and other incidental costs are not included.
Warranty replacement parts are free, and we bill the shipping on them at cost, plus any duties or tariffs that apply. If we need the faulty part back, we'll send you a prepaid label. If the part turns out not to be defective, all shipping is at your cost.
Damage caused by misuse, modification, improper installation, or operation outside rated capacity is not covered.

Returns

If you need to return an item, please email info@brausupply.com within 30 days of delivery to request authorization before shipping anything back. Unauthorized returns may be refused.

To qualify for a return:

  • You must be the original purchaser.
  • The item must be unused, unmodified, and in original packaging with all parts and accessories.
  • Tanks and large items must be secured to a pallet and shipped in the original crate or packaging, just as received.

Once your return is received and inspected, you will be notified of approval or rejection.
Approved returns are subject to the following deductions:

  • Original shipping costs (including any built-in or discounted shipping charges).
  • Return shipping costs, if arranged by us.
  • A 10% restocking fee on the product price.

Items returned in non-original condition or missing components may incur additional deductions or be refused entirely.

Cancellations

Orders may be cancelled at no cost before shipping.
Orders that have already shipped cannot be cancelled and will instead follow the return policy above.

Duties, Taxes & Refused Shipments

US orders ship fully duty-paid. We prepay the duties, tariffs and brokerage before your order leaves Vancouver, so the carrier delivers it like a domestic parcel. If you're ever charged import duties or fees on a Bräu Supply order, send us the receipt and we'll refund them. Your state may charge sales or use tax, depending on where you live.

Canadian orders ship within Canada, so there are no duties or brokerage fees.

Alaska, Hawaii and international orders are quoted before you buy. Outside Canada and the US, you are responsible for the customs duties, import taxes, and brokerage fees charged by your country or carrier. We recommend checking your country’s import policies before placing your order.

If a shipment is refused or returned because delivery was refused or duties went unpaid:

  • Outbound and return shipping costs will be deducted from your refund.
  • A 10% restocking fee will apply.
  • Any carrier surcharges or customs return fees will be your responsibility.

Shipping

You are responsible for paying the cost of returning your item.
Shipping charges (including those built into the product price) are non-refundable.
We recommend using a trackable and insured service, as Bräu Supply cannot guarantee receipt of returned items.

Refunds

Once your return is approved and processed, your refund will be issued to your original payment method within approximately 10 business days.
Please allow additional time for your bank or card provider to post the refund.
If 30 days have passed since your refund was approved and you have not received it, contact us at info@brausupply.com.