Frequently Asked Questions
I just ordered and I'm wondering how long before you ship?
We assemble our controllers and brew systems in house. For our controllers and brew kits, we try to get them out the door the next business day but depending on our order volume, it may take as long as 5 business days to ship.
How long does it take to get here?
Expect up to two weeks for you order to arrive as it comes north of the 49th. We are Canadian Eh!
What about customs and duties?
To date, none of our customers have been charged customs or duties with any of our shipments to the USA. While we can't guarantee this, we'll be sure to let you know the first time it happens. Customs and duty charges are the responsibility of our customers.
Do you ship Internationally?
We do. And we are releasing a 240V 2000W all stainless element for our 3 gallon Unibräu mini and other systems. Send us an email and we can customize our controller for your countries power requirements for no extra charge. You will need to source your power plug locally.
What kind of warranty do you give on your products?
Our complete brew kits and electrical controllers are covered under the warranty for a full year after purchase. If you have an issue, we'll do our best to fix it. For our 24V brew pump, and all other products our warranty is limited to 90 days. While we don't expect you to have any issues as our pump is rated for 20,000 hours of use, excessive wear and tear will occur if for example, you run the pump for an entire 60 minute boil.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, Brau Supply will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Brau Supply will repair the Product at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The warranty period for our brew kits and controllers purchased from Brau Supply is 1 year from the date of purchase. All other products are covered with a 90 day warranty. A replacement physical good or part assumes the remaining warranty of the original physical good.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
● conditions, malfunctions or damage not resulting from defects in material or workmanship
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Shipping costs incurred will be paid for by Bräu Supply while under the product warranty.
Can I return something that I purchased from you?
Of course! Providing that your product is in the original packaging and unused, you have up to 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
We do not offer returns on our sale or demo items. They are however, covered under our standard warranty policy.
If you have any questions on how to return your item to us, contact us
Returns Can be sent to:
Bräu Supply, 1284 E19th Ave Vancouver, BC Canada, V5V-1L3